Transformation and growth

Banking and capital markets

Transforming banks through people, technology and innovation.

Featured Thinking

Five priorities for harnessing the power of GenAI in banking

Jan Bellens 28 Nov 2023
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How EY can help

Explore our case studies

How a new technology platform can help banks unlock financing for SMEs

The Cashbot platform offers banks an online invoice finance solution for SME clients.

12 Oct 2023 EY Global

How a global FinTech captured growth in the SME segment

A global Fintech captured growth in an opportunistic SME segment with a differentiated, holistic strategy. Learn more in this case study.

14 Sep 2023 Matt Cox + 2

How the right conversations can empower finance transformation strategies

Companies need more open dialog about how to effectively implement new technology. Finding the headspace for these conversations is key.

29 May 2023 Janine Donelly + 2

How privacy and consent built customer trust for a financial institution

EY Nexus for Banking helped a financial institution with a privacy initiative that uses transparency to build trust and brand loyalty. Read the case study.

01 Mar 2023 David Deane + 4

Using AI to improve a bank’s agent effectiveness

Leveraging the power of AI and machine learning, one bank mined sales agents’ calls for performance-boosting insights. Learn more in this case study.

17 Jan 2023

See more, spend less: How to make the most out of your legal function

EY teams helped a global bank embrace innovation to develop a legal operations platform to speed up their process and cost optimization. Learn more.

27 Jan 2022 Yacine Benyaa + 2

How intelligent automation can empower employees to drive greater value

A banking client wanted to automate some of their business processes: EY provided a route to a much more comprehensive vision of automation.

14 Jul 2021 Dr.Patrice Latinne + 2

How digital transformation is redesigning trade finance

Banks that adopt an agile, design-based approach to digital transformation can boost the success of their trade finance functions.

30 Oct 2020 Andrew Gilder + 4

How to transform product development to outperform the competition

EY Nexus is a cloud-based platform offering access to the most advanced technologies to launch new products, businesses and services.

01 Sep 2020 Ryan Battles + 3

Why real-time customer journey curation is the future of banking

EY Nexus for Banking platform was key to transforming one traditional bank into a future-ready, digital bank of tomorrow.

26 Aug 2020 Nigel Moden + 4

How a new technology platform is helping banks go digital

The EY Impresto platform is a mobile-first, AI-optimized tool for addressing some of banks’ biggest challenges.

30 Jan 2020 EY Global

How the world’s first behavioral bank is focusing on customer needs

Improving customers’ financial health required a bold, new approach to building the world’s first behavioral bank.

16 Sep 2019 Jay Pather

    Explore our latest thinking

    How banking leaders are reimagining transformation programs

    In this special episode, moderated by FT Longitude, Yianna Papanikolaou, Chief Transformation Officer at Westpac Group, and Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader, discuss banking transformation.

    25 Apr 2023 19m 32s

    Four enablers for harnessing the power of PayTech

    Payments providers need to consider customer experience design, risk, technology, and data and analytics to achieve smart growth. Read our latest article.

    28 Sep 2023 Jan Bellens + 1

    How banking on Gen Z talent will make or break the future of banking

    To attract talent with tomorrow’s skills, banks will need to win over a Gen Z workforce. Learn more.

    10 Jul 2023 Jan Bellens + 3

    How to monitor and measure banking transformation

    Banking transformation requires a fresh, lifecycle approach to assessing proposals and tracking progress. Learn more.

    04 May 2023 Jan Bellens + 2

    Three ways to unleash the power of people in banking transformation

    Banks need to adopt a fail-fast culture, actively engage employees and diversify employee backgrounds and skillsets. Learn more.

    17 Mar 2023 Jan Bellens + 2

    Five ways to commit to customer centricity in banking transformation

    An alarmingly high number of transformations are unsuccessful. Could a laser focus on customer centricity be the key to success? Learn more.

    28 Feb 2023 Jan Bellens + 1

    If transformation needs to be bold, do banks have the right tools for success?

    EY discussions with banking transformation leaders across the globe uncover six recommendations for overhauling organizational change. Learn more.

    10 Jan 2023 Jan Bellens + 4

    Why digital, ecosystem-enabled banking transformation is the way forward

    Banks need to act to improve revenues and profitability, enhance customer experience and secure a bold strategic positioning in the market.

    16 Apr 2021 Filippo Mastropietro

      Regional perspectives

      How banking leaders are reimagining transformation programs

      In this special episode, moderated by FT Longitude, Yianna Papanikolaou, Chief Transformation Officer at Westpac Group, and Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader, discuss banking transformation.

      25 Apr 2023 19m 32s

      Key strategy for investment banks to achieve sustained transformation

      In this episode, we explore challenges and opportunities facing investment banks, with a focus on customer centricity, employee experience and talent.

      11 Jan 2023 26m

      Why European banks must obsess over customer experience to compete

      Discover how customer centricity in banking helps identify customer challenges to derive solutions and improve customer experience in banking operations.

      25 Jul 2023 Filippo Mastropietro + 1

      Key trends accelerating Asia-Pacific banking growth in 2022

      EY leaders discuss the latest trends in consumer banking, and the role of technology and digitization in creating new opportunities. Learn more.

      15 Jun 2022 23m 20s

        Discover EY Nexus for Banking and Capital Markets

        A transformative solution that helps banks design, build, launch and enhance propositions at the speed of their customers’ ever-shifting expectations. A mature solution with proven capabilities.

        Discover more
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        The team

        Jan Bellens

        EY Global Banking & Capital Markets Sector Leader

        Passionate leader on innovation in financial services, especially in emerging markets. Global citizen. Keen traveler.

        New York, USA

        Karl Meekings

        EY Global Banking & Capital Markets Lead Analyst – EY Knowledge

        Believer in a progressive and purpose-led banking sector. Interested in the future of banking. Germanophile. Medievalist.

        London, GBR

        Nigel Moden

        EY EMEIA Financial Services Banking and Capital Markets Leader

        Passionate believer in the banking industry as a force for good. Leading advocate for the talent agenda in EY. Builder of diverse teams. Avid cricketer.

        London, GBR

        Andrew Gilder

        EY Asia-Pacific Banking and Capital Markets Leader; Global Corporate, Commercial and SME (CCSB) Banking Consulting Leader

        Banking and Capital Markets Leader. Over 25 years of advisory experience on risk controls and accounting. Keen interest in consumer banking and other banking trends across Asia-Pacific.

        Singapore, SGP

        John Walsh

        EY Americas Banking and Capital Markets Leader

        Enjoys traveling with family, and coaching his daughters’ basketball and soccer teams. Enjoys running and playing basketball and golf.

        New York, USA

        David Deane

        EY Americas Consulting Digital Leader

        Digital leader, visionary and enthusiast. Helping the largest companies in the world to successfully embrace the Digital age. Avid runner and golfer. Father.

        New York, USA
        Get in touch
        Contact a member of our team today.

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