Marketing solutions for customer-centric growth strategies

Next-generation CMOs will empower their teams, refine strategies and forge deeper connections with customers.

Stay informed
Sign up to receive the latest news for marketing leaders.

EY at Qualtrics X4 Summit 2025

Meet with EY professionals at the Qualtrics X4 Summit 2025 in Salt Lake City to learn how you can leverage intelligent insights from data to empower your organization, enhance customer engagement and transform your CX initiatives into actionable strategies for growth.

Caucasion man with headset looking at phone

Key issues facing marketing and growth leaders today


EY capabilities

Case studies

How digital transformation helped benefit fans and the bottom line

With help from EY, the professional sports franchise was able to turn big data into even bigger value.

Under the hoop camera shot of a person playing basketball

Our insights

Loyalty programs: understanding the divide between brand and consumer

The 2024 EY Loyalty Market Study reveals that 58% of consumers spend more with brands that offer loyalty programs.

Three enthusiastic European friends on city street hold paper sack. Women coming from shopping in the sales look at inside the recyclable bags surprised. Smiling amazed people addicted to purchases.

How does marketing adapt when AI gives your product a personality?

AI is redefining marketing, shifting the focus from transactional interactions to relational experiences between brands and consumers. Read more.

05 Mar 2025 Steven Bailey

How to unlock value from, measure and demonstrate loyalty program ROI

Loyalty programs can drive business growth and strengthen customer relationships, but determining their true value can be a challenge. Read more.

20 Dec 2024 Patricia Camden + 1

How to leverage GenAI for enhanced customer engagement

Enhance customer loyalty by harnessing AI. Explore proactive solutions for businesses to innovate engagement strategies and foster meaningful connections. Read more.

18 Dec 2024 John Dubois + 1

6 key insights from the Forbes CMO Summit

EY leaders share insights into how technology is transforming the marketing landscape and explore what CMOs should focus on. Read more.

12 Dec 2024 Duncan Avis + 2

How one health care testing company gets results with AI

By leveraging AI and automation, patient diagnostics have picked up pace in a health care testing company. Learn more in this case study.

04 Dec 2024 Ricardo Vilanova + 1

Six takeaways from Cannes Lions 2024

Read six takeaways from Cannes Lions 2024. Learn what marketing trends are impacting brand and creativity across industries.

08 Nov 2024 Nuno Leal + 1

Real change. Real impact

Join top business leaders as they discuss tackling timely business challenges through strategic collaboration.

23 Apr 2024

How can GenAI turn personal into personalized?

Smarter marketing and sales tools are helping the manufacturing industry reach valued customers.

05 Nov 2024 Duncan Avis

How CMOs can leverage the full potential of creative

Brands face the challenge of producing content that's more personalized yet cost-effective. Learn more.

24 Oct 2024 Sylvain Maquet

Boost brand loyalty and grow with new GenAI marketing capabilities

GenAI is creating competitive advantages with personalized, compelling engagement and innovative strategies.

25 Sep 2024 Steven Bailey

What can CMOs learn from first movers who are using GenAI to revolutionize personalized customer experiences?

First movers reveal insights on deploying GenAI in marketing. New research from the EY-Adobe Alliance uncovers the resolutions CMOs face in adopting AI.

18 Sep 2024

How AI can unleash a new era of creativity

EY leaders team with a recording artist at SXSW to explore the intersection of AI and creativity, and how AI is changing the creative industry. Learn more.

30 Jul 2024 Duncan Avis + 1

Forbes CMO Summit: How marketing leaders are preparing for impacts of GenAI

Watch this video series highlighting how marketing leaders are approaching generative AI.

05 Feb 2024

5 ways CMOs can create an agile operating model for sustainable growth

Explore 5 ways CMOs can create an intelligent, nimble operating model for sustainable growth.

24 Aug 2024 Sylvain Maquet + 2

Accelerating customer loyalty: leveraging trust, technology and data

Learn how companies can gain customer loyalty and trust through data insights.

30 Aug 2024 Patricia Camden + 1

7 ways to unleash value and drive growth from your MarTech and teams

Drive growth and value from your existing MarTech with these 7 considerations. Learn more.

12 Aug 2024 Steven Bailey

How content publishers can monetize and maintain control in the AI age

Publishers examine B2B licensing and middleware services as GenAI transforms how content is created, delivered and consumed. Read more.

07 Aug 2024 Nuno Leal + 1

How telecom retail can navigate its evolution to meet customer needs

Telecommunications retailers can do a few things to address the business imperative of meeting changing customer needs as the industry evolves. Read more.

17 Nov 2023 Patricia Camden

Zero-party: The next frontier in consumer data

Zero-party data helps businesses get the information they need to enhance the customer experience while respecting consumers’ privacy rights. Read more.

04 Aug 2023 John Dubois + 1

How businesses can stay ahead of emerging tech

Learn about emerging tech and generative AI use cases, plus strategies to make customer experiences more personalized. Watch now.

14 Jun 2023 John Dubois

    Connect with our leaders

    EY Consulting includes experienced leaders in every sector, who bring the power of people, technology and innovation together to deliver value and growth for our clients.


    Photographic portrait of Duncan Avis

    Duncan Avis
    Principal, Americas Consulting Customer & Growth Leader

    Photographic portrait of John Dubois

    John Dubois
    EY Consumer Data & Analytics Leader 

    Photographic portrait of José M. Reyes

    José M. Reyes
    EY Americas Chief Creative Officer


    Photographic portrait of nuno leal

    Nuno Leal
    Principal, Marketing, Product and Data/AI, Consulting, Ernst & Young LLP


    Navigate to:

    Cybersecurity  |  Emerging technology  |  Consulting


    You are visiting EY us (en)
    us en